Returns, Exchanges & Refunds
Last updated: 29 September 2026
We want every SYLE order to reach you in the condition and specification you expected. Please read the rules below before requesting a return, exchange or refund.
1. Return / exchange window
Requests must be made within 7 calendar days of delivery. Requests received after this period may not be accepted, except where required by applicable law.
2. When you are eligible
- You received the wrong product, colour, size or quantity.
- The item arrived damaged or defective.
- The item is materially different from the product description or images shown at the time of purchase.
- You need a size exchange for an unworn garment, subject to stock availability.
3. Size exchanges and change of preference
If the correct product was delivered but you need another size, you may request a one-time size exchange within 7 days, subject to availability. If the requested size is unavailable, SYLE may offer store credit for the eligible item value.
We do not provide cash refunds for change of mind, colour preference, styling preference or fit preference when the correct item has been supplied and the product is otherwise as described.
4. Condition of returned items
Items must be returned unused, unworn, unwashed and unaltered, with all original tags and packaging intact. Items showing signs of wear, perfume, makeup, stains, washing, damage caused after delivery or missing tags may be rejected.
5. Non-returnable items
- Items specifically marked Final Sale or non-returnable at the time of purchase, except where the item is defective, damaged, incorrect or otherwise required to be accepted under applicable law.
- Altered, customised or stitched-to-order products.
- Saree blouse material after it has been cut, stitched or otherwise altered.
- Items damaged through misuse, improper washing or customer handling.
6. Damaged, defective or incorrect orders
If your order arrives damaged, defective or incorrect, email us within 7 days of delivery with your order number, a short description of the issue and clear photos or video showing the problem. After verification, SYLE will arrange a replacement, exchange or refund as appropriate. For approved cases caused by an error on our side, SYLE will bear the reasonable return-shipping cost.
7. Return shipping
For approved size exchanges or preference-based returns, the customer is responsible for return-shipping charges. For approved damaged, defective or incorrect items, SYLE will bear the reasonable return-shipping cost or arrange collection where available.
8. Refunds
Approved refunds will be processed after the returned item is received and inspected. We aim to complete our inspection within 3 business days of receipt. Refunds are issued to the original payment method and may take approximately 5–10 business days to appear, depending on your bank or payment provider.
Original delivery charges are normally non-refundable for size exchanges or preference-based returns. Where SYLE supplied a damaged, defective or incorrect item, applicable delivery charges will also be refunded.
9. Exchanges
Exchanges are subject to stock availability. We cannot reserve replacement stock until the return request is approved. If an exchange cannot be fulfilled for a reason attributable to SYLE, an eligible refund will be offered.
10. Order cancellations
If you need to cancel an order, contact us as soon as possible. Orders cancelled before dispatch may be eligible for a full refund. Once an order has been dispatched, the return and exchange rules above apply.
11. How to request a return or exchange
Email sylefashionofficial@gmail.com with:
- Your order number
- The item name and size
- The reason for the request
- Photos or video where the item is damaged, defective or incorrect
Please do not send an item back until your request has been approved and return instructions have been provided.
12. Consumer rights
This policy is intended to explain SYLE's store procedures and does not limit any rights available to customers under applicable consumer-protection law.
